Refund policy

Return & Refund Policy

1. Return Eligibility: Customers may request a return within 7 days of receiving the product, provided the item is unused, undamaged, and in its original packaging.

2. Non-Returnable Items: Products that are used, damaged by the customer, or returned without original packaging may not be eligible for return or refund.

3. Return Request: To request a return, please contact us at ghariva1m@gmail.com with your order number, product details, and reason for the return.

4. Refund Process: Once the returned product is received and inspected, eligible refunds will be processed within 5–7 business days. Refunds will be made to the original payment method where applicable.

5. Damaged or Wrong Products: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

6. Return Shipping: Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect product received from Livora.